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mbo99 Privacy Policy: What We Collect and Why

This Privacy Policy explains exactly what personal data mbo99 collects when you open an account, make a deposit via DANA, OVO, GoPay or QRIS, and use our lobby…

Account data protectedDANA, OVO, GoPay & QRIS wallet info handled securelyData retention policy clearYou can request data deletionContact us anytime via live chat

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What Data We Collect and How It Is Used

mbo99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register an account with us, we collect your name, phone number and email address to verify your identity and enable phone verification before account access is granted. When you deposit or withdraw using DANA, OVO, GoPay, QRIS, virtual account or bank transfer through BCA,

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BRI, Mandiri or BNI, we record transaction references — not your full wallet credentials — solely to confirm payment status and resolve any receipt discrepancies. We also collect device and session data (browser type, IP address, session duration) to detect unauthorised access and keep your account
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secure. All data collected is used only for account management, payment processing and fraud prevention. We do not sell your personal data to third parties. Your information is processed where local law permits, and our data handling practices depend on local law in your region.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how your data is stored, want to request a copy of your personal information, or need to update details tied to your account or wallet, our support team is available around the clock. Reach us through live chat, email or WhatsApp — all three channels connect directly to the team that handles account and data requests, not a general queue.

Team online

Live Chat

Available 24 hours a day, live chat connects you instantly to our account support team for data queries, privacy requests and wallet status checks.

Email Support

Send your privacy request or data deletion inquiry to our support email. We aim to respond within 24 hours and confirm every request in writing.

Our WhatsApp channel is open for urgent account and data questions. Share your registered phone number so we can verify your identity before processing any request.

HOW WE HANDLE YOUR DATA

Six Ways We Keep Your Information Secure

From the moment you complete phone verification at registration to every QRIS or bank transfer you make, we apply consistent data-handling practices across your account.

Data Storage

Your account details and transaction references are stored on encrypted servers. We apply access controls so only authorised staff involved in payment processing or fraud review can retrieve records.

Cookies and Session Data

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear cookies via your browser settings at any time without losing your account data.

Account Security Measures

Phone verification is required before account access is granted. We monitor login patterns and flag unusual activity — if a suspicious session is detected, we lock the account and notify you via your registered contact.

Data Retention Period

We retain your account and transaction data for the period required by applicable regulations where local law permits. Once that period expires, records are deleted or anonymised from our active systems.

Your Right to Request Changes

You can request correction, export or deletion of your personal data at any time. Submit your request via live chat or email with your registered phone number, and we will process it within three business days.

Privacy Contact Person

Our dedicated privacy contact handles all data inquiries separate from general customer support. Reach them through the email channel listed in the support section above for a direct, documented response.

Common Questions About the mbo99 Privacy Policy

These questions cover what Indonesia-based account holders ask most often about how their data is handled, what rights they have under this Privacy Policy, and how to act on those rights through our support channels.

We collect your name, phone number and email at registration. Phone verification is required before account access is granted. We do not collect payment credentials — only transaction references from DANA, OVO, GoPay, QRIS or bank transfer to confirm payment status.

We do not sell your personal data. We may share limited transaction references with payment processors such as DANA or OVO solely to confirm deposit and withdrawal status. No marketing data is passed to outside parties.

We retain your data for the period required where local law permits. After that period, records are deleted or anonymised. You can request information about the specific retention period by contacting us via live chat or email.

Submit a data request through live chat or email with your registered phone number for identity verification. We process requests within three business days and confirm completion in writing via your registered contact method.

Yes, we use session cookies for login continuity and preference cookies for lobby settings. You can clear or block cookies through your browser settings at any time. Blocking session cookies may require you to log in again on each visit.

We log only the transaction reference number and status — not your full wallet credentials. These references are stored on encrypted servers and accessed only by the payment reconciliation team when verifying a receipt or resolving a dispute.

This policy applies to all account holders where local law permits. Eligibility to open an account and the applicable data regulations depend on local law in your region. Contact us if you have questions specific to your location.

mbo99 Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy

Live Chat

Email Support

WhatsApp

Six Ways We Keep Your Information Secure

Data Storage

Cookies and Session Data

Account Security Measures

Data Retention Period

Your Right to Request Changes

Privacy Contact Person

Common Questions About the mbo99 Privacy Policy

01 What personal data does mbo99 collect when I open an account?

02 Does mbo99 share my data with third parties?

03 How long does mbo99 keep my account data?

04 How do I request a copy or deletion of my personal data?

05 Does mbo99 use cookies, and can I control them?

06 What happens to my DANA or QRIS wallet data after a transaction?

07 Does this Privacy Policy apply to me if I access mbo99 from Bandung or other parts of Indonesia?

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